Frequently asked questions

FAQ

Do you ship to parcel lockers?

Yes! Just make sure your details are entered correctly when placing your order.

I forgot to add a product to my order, can I change anything before shipping?

Once you place your order, it's processed and then sent to the warehouse almost immediately. To ensure your shipment arrives as quickly as possible, we can no longer make changes . Please place a new order for the missing items.

Can I change the color or size of the product I ordered?

If your order has already been placed and processed, unfortunately we can't make changes. However, we do offer a refund to a gift card . Once the package is returned, we'll issue a voucher that you can use again.

I'm between sizes – which one should I choose?

Check out our size chart for exact measurements. Remember, all our collections are unisex and feature an oversized fit. If you still need help, please contact us.

Do you offer a discount for new customers?

Yes! We offer a 10% discount for new customers when they sign up for our SMS and email newsletter.

Do you offer larger sizes (plus size)?

Yes! All our products are available in full, inclusive sizes – up to 2 XL .

I received a damaged product – what now?

We sincerely apologize! If you received a damaged product, please send a photo and order details to info@comffy.com and we will help you resolve the matter as quickly as possible.

Note : Damaged products can only be claimed within 5 days of receiving the shipment.

Do you have an affiliate program?

Yes! If you'd like to earn money promoting Comffy products, contact us at collab@comffy.com. We'll get back to you with details.

Can I return my order?

Yes! You have 14 days from receiving your package to return any product for any reason. Products must be unused, with tags attached, and in their original packaging .

To initiate a return, please contact us at info@comffy.com and we will send you instructions and a return label.

Refunds are processed within a MAXIMUM of 14 business days from receipt of the shipment at our warehouse.

What makes "Comffy" stand out from other brands?

At Comffy, we focus on the highest quality materials – soft, pleasant to the touch and durable, which fit perfectly on the body and provide maximum comfort.

Our brand is more than just clothing— we support mental health because we know that everyone can go through difficult times. You're not alone.